Mr Siong Seng Liau 2021-06-24 Person 5 5 0

I have been impressed by Mr Liau and his team from the start to finish of my care. He is a kind, understanding and exceptional surgeon with a fantastic team of doctors, nurses and health care assistants to support him. My case was unusual and the surgery more complicated than planned. He showed great levels of empathy and was apologetic for having to convert my surgery from key-hole to open, even though this was the best option for me and the scars I have following are all neat and have healed exceptionally well. Mr Liau prioritised regular open communication, via telephone calls beforehand to ensure I fully understood what he was going to do, why it was necessary and how my recovery would proceed. He was always honest with the risks for the procedure and communicated exceptionally with both me as a patient and my family, especially directly after the procedure when they were understandably distressed. His thoughtfulness did not stop there; despite Mr Liau being one of the top surgeons in the HPB team, he would often visit me in person on the ward and personally check up on me after the surgery both in clinic and over the telephone. He never rushed me and always answered any questions I had taking the time to explain them in depth. Mr Liau is the best doctor that I have ever had treat me, the service his team provided has been thorough and professional throughout. I genuinely believe that they could not do any more to improve the quality and excellence of care that I received and I am incredibly grateful to have had them treat me. Thank you so much HPB team