Mr Simon Monkhouse 2013-02-15 Person 5 5 0

I met Mr Monkhouse for the first time, when i attended a clinic appointment to discuss my progress and potential weight loss surgery. Mr Monkhouse was very friendly and polite which put me at ease straight away. He was a good listener and listened intently as i told him my story of what i had achieved since the initial referal. He praised me for my hard work and discussed the different options, he discussed the options in great detail and i found him very honest. His communication skills were excellant. He offered my friend and i the opportunity to ask questions and no matter how trivial they were he answered in a non judgemental way displaying empathy and understanding. I left that appointment feeling so pleased with myself and excited for my surgery, he set a date for me there and then. I met Mr Monkhouse for the second time on the morning of my surgery, he once again presented as very friendly and polite. He asked how i was feeling and gave me another opportunity to ask any questions, he informed me of everything i needed to know making me feel calm and reassured. The morning after my operation he visited me on two occasions to see how i was getting on. He really is a nice professional person whom i am pleased to have met. Not only was my operation carried out by Mr Monkhouse a success, he also made the whole experience a pleasant one, its nice to meet a professional with such good interpersonal skills.