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Mr Simon Monkhouse 2015-09-23 Person 5 5 0

I first met Mr Monkhouse for a consultation in August 2015, he was so kind, considerate, and helpful that I felt immediately relaxed and in the hands of someone who truly cared. A few weeks later I was admitted via A&E to the local hospital and was told that I may have to have an emergency procedure, and I was told that I was very lucky that the on call surgeon was Mr Monkhouse. The following day I was scheduled to an emergency Operation and after speaking to Mr Monkhouse he convince me that the removal was the best way forward and as the space was available that we should proceed. Mr Monkhouse came to see me shortly before the General Anaesthetic was administered to see how I was and he calmed me down straight away, fro being quite panicked about the operation I was put at ease and able to relax. The same afternoon he came to see me on the ward and explain what had happened during the operation and to explain that I had a drain inserted in case of any unwanted fluid being in my abdomen. This he reassured me was only a precautionary measure and not to worry. He then visited me early the next morning to check on me and advised that another day in hospital would be best to ensue that the antibiotics were working, I did not hesitate to agree as I had total faith in him. Once again the next morning Mr Monkhouse was on the ward before any other consultant and asked about my symptoms and asked how I felt, I explained that I did not want to leave hospital with the drain still in place and he agreed that I could have it removed as he thought nothing would happen if it was removed at this stage. This I was very grateful for. Just before I was discharged, Mr Monkhouse gave me a card with his phone number and email address on it and told me if I had any concerns, I should email him and he would respond directly. two days after I left the hospital Mr Monkhouse rang me and asked how I was feeling, this took me by complete surprise having never heard of this happening to anyone before. He also passed on the good news that the final blood tests I had in hospital were all normal which he was surprised at. 6 days on and I was feeling unwell, so I emailed Mr Monkhouse as directed he was quick to respond and tell me that it was quite normal and not to worry, but to keep a check for 24 hours and if the symptoms continued he could arrange to meet me with short notice. The long and the short of it is I have never heard of nor received such touching, personal and cring service form andy doctor or other medical staff in my life, If you are like me lucky enough to have Mr Monkhouse as your consultant then congratulation, this man is a credit to himself and to all of the hospitals who use his services, I cannot praise him enough and just hope he realises how much easier he made a very stressful time and how grateful I am that he was bale to help me. By the way the operation despite being more complicated than it should have been went so weel and I fully expect to be back at work in a week or so.