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Mr Simon Ellis
2017-12-01
Person
3
5
0
Written by a patient
Written by a patient 1st December 2017
Unfortunately Mr Ellis cancelled my op due to the heightened risk of infection, I have diabetes. Although I can appreciate his reasons I was very upset and felt the message from the nurse was curt and implied it was my fault. I would have appreciated a message, or call from Mr Ellis. The good thing it has spurred the diabetes team to review my meds at last.
5th December 2017
Response from Mr Simon Ellis
I am very sorry that your operation has been postponed as a result of the increased risk of infection secondary to your diabetes. It is vitally important that the risks of elective surgery are reduced to the lowest possible level. I was also informed of the cancellation by the pre-admission team who contacted you. I do understand that cancellation of surgery is always upsetting and is generally undertaken for good medical reasons as in your situation. I hope by the time you read this feedback you will have had the opportunity to read the letter I wrote which was sent to you explaining the course of action we needed to take. I appreciate that you would have appreciated a call from me personally and I have taken this on board to help others in the future. I look forward to undertaking your surgery when the time is right. With kind regards Simon Ellis