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Mr Saifal Turk 2024-01-21 Person 5 5 0

I found Mr Turk to be very approachable, attentive and kind. He reassured me straight away and checked that he had understood my problems. He then explained clearly how he felt we could proceed and gave me a ‘map’ of the near future and how I could trigger the next steps of treatment when I reached a certain point of difficulty with my self catheterisation. He was patient and allowed me time to absorb this. When I asked about the procedure he explained that technology had moved on since 2016 when I had the last procedure and that it should not be as complicated as I feared. He said I would no longer need annual cystoscopes which have caused me trauma in the past. I felt I had been treated with sensitivity and respect. I said to my partner, who was there also, that I felt a weight had been lifted from me just having that meeting and having a plan . She agreed with my other reflections here. I asked if I could have any support to check in with if minor difficulties arose and so he gave me contacts for the urology nurses. I felt he was thorough and conscientious and I feel very grateful for the opportunity to meet Mr Turk and have the consultation.