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Written by a patient
9th March 2017


Mr Gupta explained everything very clearly, including risks, right from the beginning. He answered every question I raised at each appointment, on the day of operation, and finally during the last vist. Mr Gupta would not take all the credit but stated clearly that the excellent result achieved was the result of a team effort. His team on the Dickens ward at Ashford were very attentive both during the day and throughout the night, not only to me but also to other patients I met on the ward. Despite several infuriating administrative errors, including lost notes twice, causing cancellations and rescheduling over a period exceeding 12 months, including one cancellation at the very last minute on the first date of operation, and very nearly on the second final date of operation, which made me very concerned and extremely annoyed, Mr Gupta presented a calm, collected and positive position of leadership for the NHS team and inspired me with confidence to continue.

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