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Written by a private patient
26th March 2024


I was fortunately referred to Mr Gupta after a noticeable worsening of my left shoulder. Both of my shoulders have dislocated 100+ times a day for around 13 years, and despite years of ineffective physio and lacklustre investigative procedures, my shoulders were deemed structurally sound with no treatment available to reduce the dislocations. I was referred to as a lost cause and told to accept the long term prognosis of my condition, without any understanding of it. It later transpired that I have hypermobile EDS, heavily concentrated around my shoulders. The pain in my left shoulder (dominant hand) was becoming unbearable in late 2022, so I contacted my GP for some guidance. When they referred me to yet another consultant, I was skeptical and prepared myself to hear the same conclusion. How wrong I was! Mr Gupta firstly treated me with kindness and compassion, and listened to every detail of my journey meticulously. He noted every element of my treatments thus far, and built a very comprehensive understanding of me and my unpredictable, messy shoulders. I came away from the initial consultation feeling lighter and with a fresh perspective, and an appointment to have an arthrogram on each shoulder. The scans revealed some elasticity in my shoulders, giving me a greater understanding than I'd ever had before of the 'why'. Mr Gupta went above and beyond to determine the next best step, including presenting my case to other shoulder consultants. The general consensus was to continue with physio but Mr Gupta championed the idea of surgery to tighten up the capsule to give me a better starting point for post operative physio. He presented both options to me and gave me the information I needed to make a decision clearly and with complete honesty. I chose to have surgery and Mr Gupta supported this decision, which many would not have done - as had been the case many times before. I'm beyond grateful that he gave me a voice and gave me an opportunity to try a different avenue. I was never sold a glamourised or unrealistic picture of guaranteed success, which helped me to appropriately manage my expectations. Even with hope buried deep down, the outcome has wildly surpassed anything I thought possible. I'm now 8 months post surgery and the difference it has made to my life is hard to summarise. I am down from 100 dislocations a day to less than a handful a week, sometimes less frequent than that. My shoulders once dominated everything that I did. They were the main character in my story, but have now been relegated to a lesser visited narrative. I felt that I had nothing to lose when deciding to have surgery, but Mr Gupta made certain that I had everything to gain from it. In pre-op, I felt supported and trusted to make the best decision for myself. In post-op, I felt like my recovery was in the best hands. I had some unrelated setbacks during this time due to the nature of my chronic illnesses, and Mr Gupta gave me all of the tools I needed to minimise the impact on my shoulder whilst I worked on getting better. To have felt so supported whilst going through something so vastly unrelated to my shoulder was a very key tool in keeping spirits high. I'm not able to adequately express how much I appreciate, thank and recommend Mr Gupta and his wonderful secretary Tracey. No question was left unanswered, no concern was left without reassurance, and at no point did I feel dismissed or alone. I was told many times that my condition was just something to live with, but Mr Gupta challenged this and advocated for change. I had someone fighting my corner, and what a difference it made. I'm not alone in thinking this - a colleague I recommended to Mr Gupta with a different shoulder complaint was also met with the same level of care and due diligence. To maintain consistency, compassion and an outstanding level of knowledge is a rarity, but Mr Gupta does this without fail. I'm now preparing to have the same surgery on my right shoulder and feel relaxed about the procedure and post-op recovery. If you are looking for a shoulder consultant, you'll truly find no better care that Mr Gupta.

Recommend
Trust
Listening