Mr Robert Winterton 2023-12-30 Person 5 5 0

I visited Rob due to having previous surgery elsewhere which unfortunately hadn’t gone as planned so my case was a very complex case. I had seen 4 surgeon reviews prior to meeting Rob who all stated they wouldn’t be able to help rectify the damage the previous surgeon had caused. I visited Rob as a last resort and went in thinking Rob would say very similar. As soon as I met Rob he was so welcoming and listened to my journey and then examined me, he was open and honest and immediately I felt I had a huge amount of trust in him. He was so informative and it was clear he was very experienced in his decision making. He told me he wouldn’t be able to ‘ make it perfect’ but he felt he could improve the overall look. Which I really appreciated as he wasn’t feeding me false expectations. I felt no pressure what so ever to have the surgery and he gave me time to consider the options whilst he discussed my case with other people in the field to see if they were able to offer any other suggestions or recommendations. Rob really gave me some hope to what I’d previously been told was not achievable. I went back to see Rob a couple of times before the actual surgery for him to confirm his plan and be sure we both knew the expectations. Rob was always so friendly and made me feel at ease. Both him and Vicki who arranged all my appointments and surgery date were so helpful and any query I ever had was always answered ( even when Vicki was on AL) she was the most loveliest of people to deal with, she was so accommodating and always free to help and assist. When in clinic she was very friendly and warm welcoming. I had my surgery in August 2023- following my previous surgery’s I had had a number of infections along with many other complications so I was so apprehensive. I met Rob in the morning prior to the surgery where again I just felt so confident in his decisions that I could relax and hope the results would be an improvement like he had said. This was what felt like my last resort. I had the surgery and came back to the ward, as expected I experienced some pain but nothing too bad and Rob came and reviewed me not long after and ensured the pain was managed effectively. I was discharged with a very clear plan of care and follow up. The whole process was smooth, the staff were so attentive. Nothing was too much trouble and I left happy with the experience but unsure of the results at this stage. I am now 4 months post op and I can confidently say Rob has changed my life, the results are Much better than I could have ever imagined, I was unable to take my children swimming, or wear certain underwear/ garments/ tops but now I can do all of the above. Rob told me from the beginning that he could only ever ‘improve’ the overall look due to my previous surgery with another surgeon going wrong and he could never get perfection but actually Rob has managed to complete a massive improvement and to me this has had a huge impact on my life for the better. Without Robs input and him taking this risk to operate I honestly don’t know what I would have done. I will be forever grateful to Rob and the team for helping me in what felt like an impossible situation. My only regret is that I never went to Rob for my original surgery as I know I would have had perfection from the start, his work is second to none and if I was to have any further surgery I wouldn’t go anywhere else. I would and have recommended Rob to everyone I know thinking of undergoing any cosmetic surgery. Thank you so much Rob and team for changing my life.