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Mr Philip Mathew
2019-07-19
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Written by a patient
Written by a patient 19th July 2019
His secretary leaves a lot to be desired. Initially sent a clinic letter that needs a password, then sent a wrong password, finally got it opened in the end. Needed the latest clinic letter and now two emails a couple weeks apart later no replies at all. Trying to call her too. Does not answer the phone. Is she on a long holiday or something?
Such poor service is not what I expect privately.
19th July 2019
Response from Mr Philip Mathew
Response left on 2019-07-19 09:48:53 Dear Sir/ Madam I am extremely sorry to hear about your difficulties and I will investigate the issue. In the interim please email me directly on handsurgeonlondon@gmail.com and I will respond. Kind regards PM