Mr Parag Jaiswal 2020-04-08 Person 5 5 0

This was a telephone consultation due to the current Covid -19 restrictions on hospital consultations. I was very impressed by Mr Jaiswal’s manner which was very professional yet friendly and sympathetic. He carried out a patient assessment over the phone using the Oxford Scale and was extremely thorough. He went on to explain that this information would be used alongside imaging results and physical examination to make a full diagnosis. He explained in detail what the options for treatment were and a possible time scale. He then offered the opportunity for questions. Mr Jaiswal finished by making suggestions both for pain relief and self help therapy such as suitable exercises and a yoga programme. Mr Jaiswal sent an email following the telephone consultation outlining what had been discussed . He later followed up with another telephone call and provided me with links to online resources for self help strategies. Exceptionally good service. The level of care and commitment especially at this time I found incredibly reassuring and I look forward to progressing the course of treatment prescribed in due course.