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Written by a patient
18th January 2019


I recently had to have major surgery at the Walton Neurology Center during my clinic appointments I met 2 surgeons who both informed me that they were not advanced enough to carry out the complex surgery that my spine required one of those doctors told me that I would be sent an appointment to see a Mr Rath. I attended a clinic appointment with Mr Rath it was the first time I had met Mr Rath and I truly can not thank Mr Rath enough he has been absolutely marvelous from our first meeting in clinic to being discharged from the Walton Centre post surgery he has been totally straight, honest, considerate, caring, informative, unbelievably professional and very friendly Mr Rath quite simply is a credit not just to the Walton Centre for Neurology but to our National Health Service. I underwent 8 hours of major complex spinal surgery and Mr Rath took the time to explain the surgical procedure to me in detail, prior to the surgery he came see how I was on the ward on the evening after surgery the next morning at 7 am he came to see me again that evening at 7 pm he greeted my husband and son explaining what he had done in theatre my recovery needs all the do's and don'ts, his ward visits were very frequent usually 2 sometimes 3 visits daily he would ring the ward to inquire on my recovery and on the Sunday his day off he phoned the ward sister to arrange for me to have x-rays then assessed the results on his computer at home. That is the 100% dedication of a true professional who undoubtedly puts the care of his patients, the history of our NHS and his own personal pride and professionalism at the very top of his priorities. I was on Caton ward at the Walton Neuro Centre I must thank Lucy a young nurse who surely has all the attributes to become a ward sister she was very good and so caring to her patients ward Sister Sam was so efficient and very professional in all she done she dealt with my needs and discharge brilliantly. Some people are obviously ill in hospital and need attention but it was so clear to see some of the patients were treating the nurses like their own personal carers which is wrong but some nurses were asked for things and they were so busy then went on a break or had to go to borrow things from another ward and they would forget about the patients earlier request, I am not complaining far from it but it was clear to see the nurses are very under staffed and ill equipped basic things like having to go and take a drip stand from a patient to use elsewhere also obs machines are very short in supply and locker keys that fit it was so sad and frustrating to witness it was sad to hear people say other colleagues had left the nursing profession, thing need to change before valuable staff will be lost. Mr Rath is an absolutely marvelous dedicated and great surgeon I am delighted with the professional care I received any person reading this who is going to have surgery performed by Mr Rath relax your in amazing safe hands. Thank you Mr Rath Yours sincerely Mrs Lee Dunne (mobile 07826147536)

20th January 2019
Response from Mr Narendra Kumar Rath

Dear Mrs Dunne, I was a pleasure to meet your family the other day. Thank you for your kind and motivating words. I would also like to thank you for the feedback towards the care you received at The Walton Centre. We thrive on these responses and take it as an opportunities to constantly improve. Lucy is indeed a very dedicated member of staff and I would convey your thoughts to her and Sister in the ward. Please do remember your do's and don't, see you soon. Have a speedy recovery. Best wishes NKR

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