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Written by a patient
29th December 2020


I was seen by Mr Akmal for a L4/L5 discectomy. One of the biggest hurdles with any medical treatment is being comfortable and surrendering to the process. Mr Akmal and his team are consummate professionals with a very human bed side manner and give you the reassurance you need. I initially reached out to Mr Akmal via email and within a few hours he responded and an initial consultation was booked. The team is welcoming from front desk through to admin, theatre staff and all support doctors. This is a reflection of Mr Akmal himself. Everyone had plenty of time and no question was too trivial. I never felt rushed in my pre operation appointments when Mr Akmal discussed all options and we jointly agreed on my discectomy. Given my pain level surgery was planned and I was booked within days of my initial consultation. I very quickly came to realise that I was not just a number as in no time everyone knew my name. The day of the procedure I had a full briefing by the theatre staff who kept me updated on the time that I would be taken to theatre, with a pre op visit by Mr Akmal. The patient pods were very comfortable and clean. I walked to theatre and again the staff were very nice and alleviated any anxiety I felt. Mr Akmal was already in theatre. Post op the recovery team were wonderful ensuring that I was comfortable and provided a light refreshment. Mr Akmal came to see me two hours post op and I walked with him - pain free! The discharge was seamless and for the first few days the team called to check on me. Mr Akmal reviewed me in clinic two weeks post op and again had plenty of time for all my questions. I am now 5 weeks post op and healing well. The London Spine Unit delivered on all my expectations. A very seamless team and service. A big thanks to Mr Akmal, Dr Lok, Rola and the whole team for looking after me.

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