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Mr Matthew Trotter 2014-08-08 Person 5 5 0

Matthew operated on my 6yr old son. He was calm, reassuring, not only to me but to my son also. We were seen and treated very quickly. He was up front about the risks associated with the procedure and what to look out for in the weeks/months following. He used visual aids and diagrams to explain what the problem was, where the problem was and what he would be doing to rectify it. He was thorough enough to carry out a hearing test before and we have a follow up hearing test in the next few weeks. The op itself was an instant success and my son came round in 20 minutes and had his hearing restored. A totally different child! The follow up after the procedure my son got to see the grommet inserted into his ear by way of a photograph taken by Matthew. I have to say that was the highlight for him and he understood exactly what was making him hear better. Very professional, reassuring, and although considered a relatively simple and routine procedure - I have to say I'm glad it was Matthew that carried it out.