Mr Matthew James 2023-12-11 Person 5 5 0

This September I was referred to Mr James via my hand surgeon who had performed a successful carpal tunnel revision. Unfortunately the wound became infected multiple times and subsequently did not heal and could not be closed up anymore due to its enlarged cavity. Mr James oversaw the treatment of the wound over two months as it needed long term vac pumps and re-dressing. In November he performed a flap and skin graft on my left wrist. Thanks to his expertise the exposed tendons and nerves remained intact and my healing progress is promising. Mr James is a master in his field but what makes him truly exceptional is the bespoke and holistic service he gives to his patients. At the forefront of his treatment was to look after me emotionally as a patient suffering with severe mental health issues and anxiety. He contacted me daily throughout the two months of monitoring the wound and requested regular videos and photos to gauge the healing process. I was able to ring him even when he was on leave or it was the middle of the night. Further he is a humble man who did not hesitate to use a multi- disciplinary approach as my case was so unusual. Even when just having redress appointments he would remember to ring and speak with the nurse. Mr James moved heaven and earth to keep me in the private hospital I felt safe in by collaborating with the London Bridge and St Thomas Hospital when arranging transport between the two prior to the skin graft surgery at St Thomas. His whole theatre team was informed about my case and my emotional triggers and I felt assured in every way while being prepared for theatre. His after care is next to none. He sees the whole person and notices immediately which mental state I am in, whether I look too pale or if my nutrition needs improving. He triangulates his treatment with my hand surgeon, GP and my psychiatrist to finetune his consultations with me. He is one of a kind and I could not recommend him enough. This consultant surely is due for an award.