Mr Mark Norton 2023-05-11 Person 5 5 0

I only have good things to say about Mr. Norton. I recently had an appointment with Mr. Norton, where he explained my Xray which had been done before my appointment and a previous Xray, explaining clearly how there was a deterioration and had genuine sympathy about the severe pain that I was suffering with and had been for the past 2/3 years. He listened to all I had to say without interrupting and answered all my questions in a professional way, but in a way that I could understand. He explained that I needed surgery urgently and told me roughly when the surgery would take place. He explained how long the waiting list was and how the strikes would affect the waiting time slightly. He then asked if this was ok, I have never had a doctor/consultant or surgeon ask this. I left my appointment feeling relief that finally someone listened to me about the severe pain and wanted to help resolve this as soon as possible. We need a few more Mr. Norton's in the NHS.