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Mr Kevin Phillips 2014-08-22 Person 5 5 0

Had an initial assessment appointment. The whole experience was brilliant. I arrived about 10 minutes early. The reception staff and nursing staff were polite and efficient. I was shown to a seating area, which was clean and had a TV, which thankfully was not on too loud so I was able to concentrate on my book. In the end I needn't have brought anything to read as I think I waited around five minutes before I was seen. The consultation was professional and informative. My concerns were taken seriously and I was given options. I felt I was treated with care and respect.