Mr John Loy 2016-01-06 Person 5 5 0

Mr Loy performed a sleeve gastrectomy on me 6 weeks ago. Both the journey leading up to the surgery and since the surgery has been made as easy and straightforward as possible by Mr Loy and his team who have consistently provided honest guidance, information and feedback which has allowed me to make informed choices. The support provided throughout this experience could not be better. From an early stage I was made aware of who to contact and how if I had any questions and when I did, I received a prompt, professional and helpful response. Mr Loy presents in a confident manner about both his surgical ability, knowledge and the positive impact it will have on the patient. Unlike many other consultants I have encountered, Mr Loy has never changed an appointment date/time. He has a warm manner and makes you feel as though he really cares about your wellbeing. His enthusiasm inspires confidence in him and he has not let me down. On the day of my surgery, I met Mr Loy early in the morning and he came to speak to me again just prior to the surgery in the anaesthetic room, cracking jokes and full of smiles to help put me at ease. Mr Loy also spoke to me in the recovery room to assure me that all had gone well and came to see me on the ward the day after surgery, allowing me to ask any questions I had. In terms of the surgery itself, my wounds have healed well and without any issues. Internally, I appear to have healed as expected. This would suggest that Mr Loy's surgical ability is as good as his patient centred manner. Thanks to Mr Loy and his team for a fantastic service, most appreciated.