Mr Jeremy Lavy 2021-03-17 Person 5 5 0

After recognising I had some hearing loss in 2018, I went through a long process of trying to get a specific diagnosis. The early stages of testing and appointments seemed to just be a tick box exercise. I found the whole process frustrating and it didn’t help with the anxiety of not knowing what was happening with my hearing. My Wife did some research and found Mr Lavy. We made an appointment and we were delighted with the way he interacted with us. He explained everything clearly giving us options on how to proceed. We leant towards to operation option so Mr Lavy gave us statistics on the possible outcomes of the operation. His friendly nature really helps when your concerned about your health. We were able to ask all the questions we had and didn’t feel rushed at all. I chose to have the operation and, on the day, Mr Lavy again explained the process and the ongoing care. It was completed under a local anaesthetic and mild sedation. Throughout the operation I could hear most of what was going on and was reassured by Mr Lavy’s calm mannerisms. I recently went for my follow up appointment and met Mr Lavy again. He ran through the outcome of the operation and confirmed its success. He took the time to show me a selection of hearing test results, taken over the last 2 years, talking me through the areas of improvement. I always thought I was reasonably relaxed about the appointments but was surprised by the relief I felt when I saw that Mr Lavy was doing the follow up. There is a possibility that my other ear may need the same operation in the future. I would be hard pressed to find anyone I trust more than Mr Lavy to perform that operation.