Mr Jeevan Chandrasenan 2024-03-04 Person 5 5 0

Since I first met Mr Chandrasenan in 2017, I have received exemplary, impeccable care from him and all his co-workers at Chesterfield Royal Hospital. It is clear to even a patient with zero clinical knowledge that his technical expertise and his skills with people are exceptional. (I quote another doctor in his team who said, when I expressed an anxiety about how ill I was, ‘If you’re one of his patients, you will be very well looked after.’ And it is clear from the way his co-workers at all levels speak of him, and observed interactions between them, that his manner is pleasingly un-hierarchical.) At all times I have been listened to with patience and respect, and felt fully consulted about the care I was to receive and expected outcomes. At no time did I feel that expected outcomes were lowered because I am an older patient. All my questions were answered as fully as I could hope. At least twice Mr Chandrasenan asked me what I would like him to do, including fixing a convenient date for elective surgery. I had an easy ride with a first hip replacement, the second, recent one, not so. Given that I was so unlucky, and whilst I wish I hadn’t needed so much care, my experience was 100% positive in outpatients and on Hasland ward. Only once in about ten outpatient appointments did I wait more than ten minutes. I twice attended without a prior appointment and was promptly seen. On a day when Mr Chandresenan was not there, I saw another consultant within fifteen minutes. The second time I walked in with no prior contact and Mr Chandrasenan left a ward round to see me. I am now well and my positive experience, both technically and in the kindness of all staff, has left me even more motivated to recover full fitness as soon as possible. I am mindful of the cost and quantity of ressources I used. Whilst I hope to never need hospital treatment again, I would travel to be cared for by the same team. I know how much pressure NHS staff are under, yet I could not have had better care in any private facility. I have friends who live in other areas who have spent large sums of their savings because they could not be offered such good NHS care. I have nothing but praise and thanks for CRHT and its staff what ever their roles.