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Mr George Spink 2021-01-23 Person 5 5 0

I first met Mr Spink in late 2016 after suffering a back injury I sustained playing football. After MRI scans Mr Spink informed there was no need for surgery at that time and it was hopeful my symptoms would improve My injury showed a decline in mid 2019 after running so I again sought the help and advice of Mr Spink. After numerous battles with the NHS in terms of obtaining an MRI, I eventually managed to do so and I requested Mr Spink due to my previous experience. Mr Spink advised that surgery was now very important prevent or reduce further issues further in life. Within a few weeks, I then had a laminectomy. After the Op, Mr Spink came and saw me within recovery and wished me well. Since the operation my symptoms have improved slightly and although there is some lower back pain, it is less than before. Mr Spink called me at an alloted time arranged to discuss my progress. A follow up MRI has quickly been arranged to see my progress months on. Being honest, I thought the service from the NHS as a whole wasn't a particularly good one. It was almost a battle to speak to someone and to try and obtain further tests. On a couple of occasions there were "crossed wires" within the service which delayed examinations early on. This included referrals not being sent through and on one occasion I arrived at the hospital on time to be told the appointment had been cancelled without them notifying me. Despite the above, none of this reflected my experience with Mr Spink. Every interaction I have had with him has been excellent from the outset. From the very first meeting with him, I felt well informed, at ease and understood the whole process. I also trusted his judgement and diagnosis as it was clear, precise and honest. He showed me my injury from the results of my MRI scans and discussed in detail the injury and the next steps if any were needed. At the hospital on day of operation I was quite apprehensive and worried. I had a chat with Mr Spink who again, put me and my thoughts at ease and it made the whole process easier for me. I also thought it was a nice touch to come and see me after the operation. I had numerous issues beforehand with the NHS as above, however so far, it is clear that when Mr Spink has told me something will happen (i.e calls, operation and a further MRI), It has done and I think this is testament to him. I cannot fault my experience with Mr Spink and I want to thank him for everything so far. I can't recommend him enough. I have to give 5 stars for everything. Thank you