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Mr Gaurav Batra PhD, FRCS (Orth), FSEM (Sports Med)
2018-11-27
Person
5
5
0
Written by a patient
Written by a patient 27th November 2018
I saw Mr Batra for the first time in February 2018 at Salford Royal Hospital with severe arthritic pain in my left hip when he offered me a hip replacement at Trafford General Hospital. The surgery was carried out at Trafford General in May. He came to visit me several times at Trafford General. I was treated by him with dignity, politeness, utmost care; extensive knowledge & professionalism which also applied on my outpatient 6 monthly follow up appointment on 26/11/2018. I informed Mr Batra about being informed by Salford Royal's Age UK after Care Service that I was not entitled to their service as I had my surgery at Trafford General. I had to summon help from Healthwatch Salford who Intervened on my behalf. This problem should be addressed before older & more vulnerable who live alone as I do could die. I thank Mr Batra for his understanding & support when I brought this to his attention. Apart from this, I've always had outstanding care form Salford Royal - an outshining example to the NHS. I hope this problem will be addressed before it is too late. I know that it has happened to other people since my experience.