Share review of Mr Francois Duminy

Dear Sir, thank you for taking the trouble to review our services. Negative reviews spur us into sharper focus and greater efforts to improve. We are disappointed that you have not made use of our free follow-up consultations to show us the causes of your unhappiness so that we could plan to address them. It is our well established practice to perform any required corrective surgery without charging any surgeon's fees. We can further, reassure you that all resected tissue was submitted for examination by a firm of Pathologists and that the resections were found to be adequate and accurate. Differences in the healing process may result in asymmetry, (this is why we follow up on our patients for a full year). We can also assure you that the design and execution of your operation was done in such a way that any rarely required correction would be facilitated. We take issue with the statement that you were charged a global fee of £5000. While this might be considered normal or even low in the U.K. or the USA, the South African exchange rate makes our fees much lower. We typically would require a global fee (surgeon, anaesthetist, theatre, materials and follow-up) which comes to approximately half of the £5000 you have mentioned. We cordially invite you to return and make use of the services we routinely provide. We will, as always, do our best to ensure that the final outcome is a happy one.