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Mr Erlick Pereira 2018-03-29 Person 5 5 0

I have nothing but praise for Mr Pereira. Totally professional in his approach and with the natural ability to communicate complex issues in a simple and easily understood way. My operation was to relieve trapped nerves that was causing unbearable pain in my shoulder and arm. On the day of my operation Mr Pereira explained the procedure and made sure I understood what was going to happen. In recovery I understand he saw me but I don’t actually have a recollection of this. He also spoke to my wife to explain the procedure and it’s outcome. Today, three months later, was my follow up appointment with him. Again Mr Pereira presented in exactly the same manner taking time to answer questions I had about the operation. However I was extremely annoyed and frustrated by the receptionist I saw on arrival to the neurosurgical outpatients department. My appointment was for 9am. My wife and I arrived some 45 minutes early and at 8.30am my Appointments letter was checked by a member of staff and I was told that I would be seeing Mr Pereira and to take a seat. At 9.20am I asked the lady on the reception desk when I was likely to see Mr Pereira and was told he had just arrived so it won’t be long. At 9.30am Mr Pereira called for another outpatient to see him at which point I returned to the reception to ask why somebody else was seeing him first since I had the earlier appointment time!! It was then that I was told that the receptionist who booked me in at 8.30am HADN’T ticked my name on Mr Pereira’s list so it appeared on paper that I hadn’t bothered to turn up for my appointment!!! It also explains why I heard Mr Pereira saying that he couldn’t wait any longer for his first patient ( that of course was me) and he was drafting a letter to my GP to advise I hadn’t shown up. It beggars belief the consequences of the action of the receptionist I first saw!! The oversight by this receptionist borders on patient neglect and it was just as well I challenged what I saw happening to enable me to see Mr Pereira and to have my follow up appointment. What a contrast In professionalism... An excellent consultant A total shambles in reception For heaven sakes sort this mess out for the sake of other patients. Regards Philip Divers