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Mr Ricketts is most approachable, professional, charming and a very caring and personable Gentleman. He makes one feel very at ease and is always willing to listen and answer any questions, he has been most reassuring in my recent care. He also has a great sense of humour which is a real bonus. Thank you. His receptionist Karen Bloomer is also a lovely lady and always has a cheery smile. As always the care received at the Princess Royal has been second to none. Well done the NHS.