Mr Christopher Bailey 2016-02-18 Person 5 5 0

I was referred for surgical consultation for knee arthroscopy with multiple problems (torn medial and lateral meniscus; swelling and inflammation; arthritic wear and tear; pain; loss of range of movement and loss of function affecting all areas of daily life) I was anxious about surgery and had personal social concerns as the sole responsible parent for a teenager also facing surgery soon. Mr Bailey was professional but welcoming and listened to what I had to say. He attended to a physical assessment, but also my fears and social / time concerns. He explained all the issues well, addressing all my concerns. Before , during , and after admission he had an excellent team who were all clear of procedures he wished followed and I received a comprehensive package of care from Admin, nursing, physiotherapy, anasthetist etc. The operation was immediately successful in terms of pain and function. I was seen before and after surgery by all team members including Mr Bailey, with full explanation so I was clear what had been found and done, and the rehab to follow. Follow up Physiotherapy and consultant visits were all put in place. I had a folder of all aspects of my care, including a 'Limbo' waterproof leg protector on discharge from day surgery, so I lacked for nothing to return home and recover well. Mr Bailey is an expert in his field and I benefitted from that. What was also so helpful to my recovery and experience was the lack of anxiety, as everyone in the team was professional friendly and skillful. Everyone was in place with the skills and information needed and a whole package of care was clear and put in place without any confusion or misinformation. Everyone treated me as an individual and ensured their input met my particular needs and situation. I am very grateful for the expertese and care i received. I was afraid more of the general anasthetic than anything, and this was managed so well that I could benefit from the surgery I needed without feeling anxious.