Mr Bjorn Telgenkamp 2021-07-28 Person 2 5 0

This was the second time I had sat by my phone at work on the pre-specified land line as I work in an area of very poor mobile coverage. Aware of the importance of the call I had left message the day before 1st apt at hospital to confirm landline. 2nd apt I sent text few days before to ensure landline was used. Both occasions I stayed at work way beyond work finish time aware there may be delays until I was sent home. I did all I could to ensure the call took place, but with no missed calls or voicemail on my mobile and nothing coming through the work landline - verified with reception [as highlighted prior to each call] and having waited outside of hours I really don't know what more I can do to accept calls which don't appear to have been made! Ironically I leave this job at the end of August so will need to take any future attempts on the mobile. I can't say this is down to Mr Telgenkamp - but somewhere there is something going very wrong. I do want to clarify matters and know what actions to take..... Cant comment on recommendations / trust as we have not had the chance to speak.