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Mr Alwyn Abraham 2016-04-01 Person 5 5 0

I took my daughter to see Mr Abraham because she was experiencing considerable leg pain which was preventing her sleeping and had started to keep her off school. He examined her, asked questions and listened and then spoke in a direct (and kind) way to say that the pain she was experiencing was out of proportion to anything that might be wrong with her leg. Unsurprisingly, she did not like this, but she did accept it and it led to a series of conversations with me and substantial progress. I think Mr Abraham's manner was important - both reassuring and confidence inspiring - and his directness meant that the message was not muddied in any way. I also think it was extremely important that she heard it directly from him rather than second hand from me.