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Written by a NHS patient
2nd May 2023


I write this on behalf of my family, for our brother who has Downs syndrome (age 53). It was a major operation for our brother (who is non-verbal), the family were nervous about the whole process and concerned about how our brother would deal with the procedure. Mr Hotouras explained the procedure and tried to reassure us, that our brother was in good hands. Throughout our brothers stay in hospital, Mr Hotouras checked on him regularly, engaging with him with high-fives, acknowledging him, even though our brother understood very little. Mr Hotouras shows compassion, empathy, in a professional manner. During recovering at home Mr Hotouras, has reassured us that we could contact him if we had any concerns, this put our minds at rest knowing there was someone to talk to. The family are grateful for the high standards Mr Hotouras has demonstrated. We would recommend Mr Hotouras to anyone who needed his services. Thank you to Mr Hotouras, and his team at Whipps Cross.

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