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Miss Sascha Dua 2016-03-04 Person 5 5 0

Two weeks ago I had breast cancer surgery. I want to thank all the staff at the breast care unit from reception to X-Ray to the breast care nurses, especially 'my' nurse Gemma Smith, and of course Sascha Dua who performed the operation. Everyone was helpful, caring and sympathetic to my fears. At each stage everything was explained so there was no fear of the unknown, it was very efficient in that if they said I would get a letter, I got a letter; if they said see that person and get an appointment that person gave me an appointment. Simple but it does instil confidence. I also appreciate the telephone calls I have had from the breast care nurses asking if I was OK and if I had any problems. My only suggestion of constructive criticism concerns the Day Surgery Unit which I felt could have had an office for the nurses, who were all lovely as well, to use the telephone, chat etc. It was very distracting when I was waiting for four hours for my operation and wanted to read and relax but there was constant hubbub.