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Written by a NHS patient
12th April 2024


I am writing to provide feedback on the exceptional care and service that I received from Dr. Samantha Williams and her team in the breast department at Western Hospital. Upon my GP sending an urgent rapid request for an appointment due to a concerning right breast lump and shortness of breath, Dr. Williams and her team acted swiftly and efficiently in addressing my needs. I was particularly impressed by the speed at which I was seen after the request was made. Within just 2 weeks of my GP's referral, all necessary tests and biopsies were completed, providing me with much-needed reassurance during a stressful time. Dr. Williams' proactive approach in communicating the results immediately, rather than making me wait until my next hospital appointment, truly exemplifies her dedication to patient care. The exceptional treatment and care that I received from Dr. Williams and her team were truly outstanding. Their professionalism, compassion, and efficiency throughout the entire process not only alleviated my anxiety but also ensured that I received the necessary care in a timely manner. I am incredibly grateful for the high standard of care that I received from Dr. Samantha Williams and her team at Western Hospital. Their commitment to patient well-being and their exceptional medical expertise have made a significant difference in my experience as a patient. Thank you once again for the outstanding care provided by Dr. Williams and her team. Sincerely, Maria Dolores Centeno Soria

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