Miss Rachel Rolph 2022-04-13 Person 5 5 0

Miss Rolph was absolutely lovely, reassuring and, of course, extremely professional in all three of our meetings. The information she gave me was very clear and understandable, especially in the first meeting when I was a little shocked by the diagnosis. She made it all very easy for me and gave my husband and me plenty of time in which to digest the information and ask any questions we could think of. She explained very clearly what she intended to do, why and what results she anticipated. Our second meeting, on the surgical ward immediately before my operation, was equally good, leaving me in a very calm state knowing exactly what procedures would be carried out and why. She came to see me again after I had come round properly from the anesthetic and, again, was very reassuring about how well the surgery had gone. Finally, we saw her again today and discovered the results from the operation were entirely as predicted, much to our great relief and, again, she was very clear in her description of those results, what they meant and the next steps. I cannot recommend Miss Rolph highly enough and am so grateful to her and all her team. All these meetings were conducted with enormous care, good humour and an excellent memory for the little details of our previous meetings (I feel I should take the puppy in to see her once we get it!).