Share review of Miss Rachel Rolph

Miss Rachel Rolph 2020-11-08 Person 5 5 0

I had the pleasure of meeting Miss Rolph at the Royal Marsden (NHS) hospital in Chelsea, London, in October 2020. She was part of my surgical treatment team. I met her for a final preop conversation on the day of surgery and again for my first post op consultation. Miss Roth showed a patient-centred care approach, interested in me and giving appropriate time for my questions, taking care to explain clinical and at times complex information. There was reassuring eye contact and open body language (despite the restrictions placed on us by COVID19 measures). In particular, I valued her calmness, empathy combined with professional objectivity when sharing some difficult results with me. Being a cancer counsellor / psychotherapist as well as a cancer patient, I am aware of the mental health and wellbeing impact the interpersonal element of medical consultations can have on patients. I left feeling well informed and cared for, taken seriously and treated respectfully. I felt empowered to ask questions and involved in my next treatment approach. Overall, this experience has helped to manage anxiety and negative thinking, which is such a common patient experience during and well after treatment. Thank you!