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Miss Nicola Fearnhead
2016-12-24
Person
5
5
0
Written by a patient
Written by a patient 24th December 2016
Miss Fearnhead was quietly reassuring in both of my private Out Patients appointments and clearly explained the procedure I would have. This went smoothly and I was treated with dignity throughout in theatre.
For both OP appointments I was kept waiting for a long time - over an hour for one of them. Whilst I appreciate that the patient/s before me probably needed extra time, no member of (nursing) staff came to apologise or explain. Even more remarkable was that on both occasions, neither did Miss Fearnhead when I was in her office. A simple 'sorry you've waited a while' would have been greatly appreciated.
Miss Fearnhead's fees were more than my private health insurer allowed and I had to pay the difference myself.