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Miss Katerina Anesti 2018-07-29 Person 5 5 0

Katerina Anesti and all of the staff at Exeter hospital were fantastically helpful, made me feel relaxed and were verbally very informative. My only area I felt required improvement was the appointments and aftercare administration. My first appointment for surgery was cancelled as a pre-op assessment had not been organised in time. I didn't receive a letter to confirm my second appointment for surgery, I only found out about this whilst having my pre-op assessment over the phone. I was not given any after care notes on how to look after myself, only told verbally which is tricky retain fully when you have just had an operation under general anesthetic. I ended up googling my after care, though when I called the ward with a question they were super helpful. Overall my experience has been very positive.