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Miss Henrietta Wilson
2021-12-23
Person
5
5
0
Written by a NHS patient
Written by a NHS patient 23rd December 2021
I normally don't do reviews but only on occasions I feel really impacted, this is one.
I will say with deepest honesty that from the point I aired my complaints to Henrietta over arrangements I was unhappy with, even though I knew it was no fault of hers, she listened. She arranged a face to face meeting with me, I met her and knew I was in good hands.
She took her time to explain every detail I sought to know, and from then on, I knew she deserved to be thanked.
The procedure went smoothly, I remembered Henrietta coming to check up on me as I recuperated, and I was happy that even in my weak state, I was able to whisper a thank you to her.