Dr Warren Hyer 2024-03-10 Person 5 5 0

My daughter and I had the pleasure to meet Dr W Hyer for consultation at Clementine Churchill hospital. My daughter has a phobia of needles so any appointments we have had are very challenging to get her to go to hospital in the first place. Dr W Hyer chatted to my daughter calmly and exclusively included her in all aspects of her care. Every conversation was met with a huge smile. Tracey and Louise his secretaries put mummy at ease knowing what was to come. My daughter had an endoscopy at Portland's children's hospital. The whole team were very informative and explained the procedure to my daughter regarding gas and air , as to prepare her for procedure. Everything went smoothly. The staff at Portland's children's hospital that looked after us were very professional and supportive ,nothing was rushed. Post procedure everything was explained. Results promptly received and plan of action going forward already in motion. Suggestions to improve to give even greater care. For us our experience was excellent ,watching your child having any procedure is stressful. My daughter is 14 years old. Going forward she is more confident and less anxious for any further appointments that she may require. Most grateful and thank you to Dr W Hyer and his team's for their continued work and support.