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Dr Warren Hyer
2014-11-06
Person
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5
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Written by a carer
Written by a carer 6th November 2014
Dr Hyer is most arrogant, rude and intimidating person I have ever seen. He made me feel very bad and insignificant for being worried about my baby, and told me to never to come back. I have payed an enormous amount of money for a 20 min consultation and a prescription that I could easily obtain from a GP. None of my baby issues are sorted, I wasn't given any advice. I saw some private doctors before and I'm shocked with dr Hyer attitude
8th November 2014
Response from Dr Warren Hyer
I'm most saddened to receive this feedback - this is most out of character and I firstly apologise. I aim to deliver only high standards of care with compassion and understanding. Clearly, I failed in this consultation and for that I apologise. Nor should the consultation have been for only 20 mins. This situation needs rectifying. May I suggest you contact my office (warren@dr-hyer.co.uk) so I can organise to see you again, and conduct the consultation that meets all your concerns in an unhurried fashion, and organise a refund. I am disappointed this consultation failed to meet your expectation, and very saddened I caused offence, and resolve to ensure this shouldn't happen again. Thank you for taking the time to provide feedback - on contacting me, I will resolve this issue.