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Written by a NHS patient
29th September 2023


As a patient, I felt more care and genuine support from Dr, Flais than I have from any other doctor during my diagnosis of cancer. She seems to me to be incredibly skilled: she didn't hurt me, whereas others definitely did. She understands the effect that pain will have on your eventual outcome, and doesn't make you feel you ought to suffer, which English doctors do. 'Oh, a paracetamol will do' (when you've been cut open, of course a paracetamol isn't enough - what are they talking about?) . She explains things clearly and carefully, tells you what's about to happen, and she's honest: she doesn't try to pretend things won't hurt. Above all, she treats you like an individual, and tries to help you through the inevitable trauma you are going through. This is genuine care. She has such strength and humour. I can't say enough to describe what a beautiful person she is. Her nurses are also wonderful.

5th October 2023
Response from Dr Sylvie Flais

Thank you so much to take the time to share your experience. Knowing I may have helped someone even in the slightest is the best reward I can have. I wish you all the luck in your journey

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