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Written by a NHS patient
17th April 2024


Dr. Kochhar was very professional, yet pleasant and approachable. She asked questions, listened to my replies and explained what she was going to do and why. She also gave details of my follow up appointment although, as this is some weeks away, I can't comment on that. The only thing that I consider could be improved upon was on the administrative side. As my appointment was on a Sunday morning, the surgery was empty and the main front doors were locked. I was beginning to question whether I had the right time, date or location and was on the point of leaving when a previous patient emerged from a side entrance. He advised me to wait in the car park and a nurse eventually came out and collected me. A simple advice note stuck on the front door would have prevented this being a problem.

Recommend
Trust
Listening