Dr Stevan Fox 2019-04-11 Person 5 5 0

The registration and pre op forms were undertaken in a very friendly welcoming efficient & professional manner with great consideration given to any apprehension that I may have been suffering from. A great deal of time was given to the diligent way in which the procedure was explained complete with a 3D model, this whole empathetic attitude was mirrored by Matt Hiskett who took me to the next stage and advised on the use of gas & air. Dr Fox was extremely thorough in easing my nervousness & carefully ensured a cannula was in place in case I needed a sedative during the process (which I didn’t as apart from some slight cramping I had no discomfort or embarrassment at all during the whole procedure). His assiduous explanation as he conducted the colonoscopy was extremely reassuring and fascinating, I felt I received a first class experience. From receiving the initial text inviting me to make an appointment to attending Braintree Community Hospital I felt well informed, cared for, looked after and advised way beyond my expectations. The only improvement that could be made at all, was of the 4 timely text messages I received, the last two could have reminded me to print off, complete and bring in the paperwork- As I wasted more of your time doing that then anything else! Sorry ! A huge thank you to all the staff I met you were brilliant.