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Written by a patient
16th October 2014


Firstly, Stephen is very smiley This makes you feel comfortable so that you actively listen and that you are engaged, which is important given that your health care with your doctor is a partnership. Why? Because they are the experts but only you can really respond to improve your health. Stephen was highly recommended to me for that reason alone. Secondly, Stephen is incredibly knowledgeable. What's more, he is able to share this knowledge in a very effective way. Speaking as a senior teacher in secondary school education for over 27 years I can honestly say that Stephen demonstrates both effective teacher and learner behaviours, such as a passion for what he does, confidence, honesty and humility and the ability to reflect almost instantly. Thirdly, Stephen has a fantastic sense of humour. I consider this to be vital in his field of specialist practice. Something he has, frankly, mastered! Above all, Stephen has - without a doubt - enabled me to come to terms with my 'illness' and deal with it in a positive manner such that I feel alive again. How could Stephen improve? I guess nobody is perfect, so I would say let patients know in advance if someone else other than Stephen is likely to accompany him during your consultation; this does not upset me but I could anticipate that some patients might feel uneasy about this and prefer the option to say 'no' rather than be effectively presented with no option once they walk in to the consulting room and find a third party sitting there. Thanks Stephen, are words which seem quite lame give the incredible support he has given me over the last 4 years.

Trust
Listening
Recommend