Dr Stephen Taylor MBChB, FRCP, PhD 2014-10-31 Person 5 5 0

I would like to say what a pleasure it was to have actually found a specialist as you, professional, empathetic and extremely passionate about what you do, all delivered with outstanding professionalism and absolute confidence concerning the condition. You have an approachable manner including a sense of humor that I am accustomed too with my previous specialist, which I believe is also an important part of HIV well being. From reading about you on the internet you also assist in the point I made above, educating the community, contributing to breaking down stigma that unfortunately still exists. When returning to the UK a couple of months ago, I visited two sites concerning my care and the continuation of the START study, I was somewhat disappointed and was anxious during this period as I didn't have the confidence in them. My visit yesterday has reinstalled my absolute faith that I had previously in my care plan in Sydney. I knew it was going to be a challenge to find a Doctor that matched Dr Dayan in Sydney, but I can honestly say you both are great advocates and I've been very fortuitous in being directed to the Heartlands Hospital. After a visit to one site, I was considering pulling out of the trial, and what a waste of nearly 4 years study that would have been. Sorry for the long email, but you need recognising for the above, a complete professional that the HIV community are lucky to have and a great ambassador in the fight against HIV disease. In fact you should look up Dr Linda Dayan, as you have similar qualities, and the same passion about HIV care. I am about to send feedback on the other card I have, but i just wanted to personally thank you. Hope it doesn't sound too over the top but coming from a customer service perspective I always give honest, concise feedback when Ive received outstanding service. A lot of individuals today are all too fond of writing when things don't suit them.