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Dr Shanker Vijayadeva
2016-01-07
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Written by a patient
Written by a patient 7th January 2016
It would be helpful if the receptionist could give their name when answering calls and to ensure that any action required or follow up notes are written on the patients records.
Would be really good for GPs could be more empathetic and not just matter of fact.
Overall I am happy with the service I have received over the last years and majority of the staff are very helpful especially the nurses.
5th May 2016
Response from Dr Shanker Vijayadeva
Thank for providing your feedback on the practice. I am glad that overall you are happy with the practice and there is always room for improvement. Please consider contacting the Practice Manager or the practice's Patient Participation Group (you can find contact details on the Practice Newsletters on the practice's website) so that we can understand more about your experiences and consider what steps might help improve future experiences for all patients. On a personal note, I agree that sometimes I could be more empathetic and less matter of fact. Thanks again for taking the time to leave your feedback, Dr Shanker Vijayadeva