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Dr Shanker Vijayadeva
2023-10-02
Person
1
5
0
Written by a NHS patient
Written by a NHS patient 2nd October 2023
Doctor was on the phone through my assessment I had to keep re giving my answers as he was preoccupy his mobile
5th October 2023
Response from Dr Shanker Vijayadeva
Oh dear, this does sound awful and I apologise for that. I do not use my mobile phone when consulting with patients, unless there is a rare urgent need (and I always then ask the patient to excuse me and apologise for any interruption). Sometimes when we login to certain NHS IT systems (e.g. our work NHSmail system), it sends a code to our mobile phone that we have to enter (or acknowledge) to continue to use the IT system. I do not know exactly what happened during your consultation, so please do feel free to contact me to discuss it in more detail. I apologise for your experience as it does sound like I could have handled any interruption better.