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Dr Sergei Lapa 2015-12-16 Person 1 5 0

This is the second time I have had the misfortune of having to see Dr Lapa for a last minute appointment. He is extremely rude and dismissive - for someone working with the general public he seems to lack very basic people skills. His manner reduced me to tears and I left feeling like I was stupid. I had discomfort in my eye and I said to Dr Lapa that I felt there was something in there. He actually laughed at me and asked whether I work in the metal industry as otherwise, how could I possibly have something in my eye! He sent me away with ointment for what he called an eyelid infection. I eventually went to A&E when the pain continued and they confirmed I had a small piece of plastic in my eye which they removed and the next day, the eye felt almost completely healed. No matter whether they think your symptoms are serious or not, a doctor has a duty of care towards their patients and you should come away feeling reassured and listed to, not in tears.