Dr Sadiq Yousuf 2018-09-26 Person 5 5 0

Waited few hours with my husband in the emergency unit to be seen by a doctor. The Wexham emergency unit was full and already the frontline staff didn't care, when asked how much longer the receptionist response was 'you are in the green zone' what does the green zone mean I asked and he responded 'It's over there' and continued staring at his screen. He also assumed i wanted to que jump, maybe if he took a minute out to listen then he would have understood why I was asking (the nurse we I saw confirmed the wait will be 10-15 mins not 2 hrs!). HOWEVER, when I got called in by Dr Yusuf he was patient, listened, he examined, he asked lots of questions, great knowledge and expertise on what he was talking about as well as other areas that we talked on. I left with medication, links to do my research a list of tips/things to do or not do which he wrote himself. He made the earlier wrong (with the front line staff) a right by exceeding my expectations even though he was unaware of what happened at the reception desk. Not even my own gp has given the level of attention and concern as much as Dr Yusuf did. He is definitely an asset to the Wexham hospital, wish him all the best in his future endeavours.