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My daughter was referred for a second opinion following failed attempts at diagnosis at our local hospital. Dr Rao listened to the history, the investigations already completed and care previously received. He listened to myself as a parent and arranged investigations that had previously been dismissed, he provided good explanations of the plan and results and reassurance when needed. My daughter now has a diagnosis and we are able to manage her condition. We are very grateful for the care she has received from Dr Rao and the staff at Sheffield Children's hospital.