This doctor was extremely unprofessional, I had to go and pay for a private consultation elsewhere to get the level of care I need. I called 111 with a high temperature, swollen glands. 111 dispatched a paramedic (which I did not request, they said it was required based on my symptoms); which the paramedics deemed to be tonsillitis and said to call the GP to explain I need some antibiotics. I called the GP to explain the prognosis and she proceeded to shout at me for having an ambulance called out and insinuated that I wasted their time (as I mentioned before, I didn't even request one, one was sent to me from 111), she said to get rest and to take paracetamol. I explained to the GP that I am going on holiday next week and I was afraid the symptoms would get worse, she ignored my concerns and said paracetamol would be the best course of action. Not happy with the result, I paid for a private GP consultation elsewhere and they deemed that I do indeed have tonsilitis and meet 4/4 of the symptoms and privately prescribed antibiotics for me. In summary, this is quite possibly the rudest GP I have ever dealt with and I will be moving GP surgery as a result. As soon as she was unhappy about NHS procedure (i.e. the ambulance being sent out) she focussed entirely on her own agenda and completely ignored my health. I have completely lost trust of this GP and would strongly advise that you steer clear.
I was seen recently by this GP for the first time, after having occasional visits to other GPs at the same surgery and been generally happy with them. I found Dr Bates to be unfriendly and somewhat dismissive of my concerns. I was after advice, information and reassurance about some admittedly vague symptoms that were worrying me, but I left feeling none the wiser and like she hadn't made an effort to get to the bottom of what was going on or consider what I needed from the consultation.