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Dr Murray Aitken 2015-03-06 Person 2 5 0

The expertise provided by this doctor, was, from my layperson's point of view, sound.I do not envy the jobs of GP's particularly in the drop in medical environment I visited today. However, as with almost all NHS GP encounters, I felt like I was on a conveyor belt of consultations, with little time given for me to get my breath back from the walk to the waiting room to leaving with a prescription in my hand.Just an extra 10 seconds to introduce himself and smile would have made all the difference and allayed some of the fear and frustration I had built up in the waiting room. Also a badly handled complaint received by reception in front of all the waiting patients means that this is a facility I wouldn't go back to willingly.