Share review of Dr Katherine Moore

Dr Katherine Moore 2015-11-05 Person 5 5 0

Big thumbs up to Hampton Wick Surgery! I'm a new patient and was immediately impressed by the level of good patient communication they observe. While waiting on the phone for it to be answered by the Reception staff I was kept informed by an automated voice system of where I was in the queue. Not that impressive you might think but it is when you come from a practice where the phone rings off the hook and you invariably give up and go in person to get an appointment. When my call was answered I was efficiently and swiftly given an appointment, was happy to wait for Dr Moore as it was a topic I wanted her opinion on, having researched on line which Doc would be best. I said to the receptionist that I hoped id be done in my ten minute appointment slot but should I make a double appointment in case I was longer. Rather than being told "we don't do double appointments, if you run over you'll have to come back another day" I was assured that Dr Moore was great at dealing with several queries in one appointment time and if I did go over the time not to worry! These are small things but they make a massive difference to how the patient feels about and views their care. I work in the NHS and see from my work and as a patient myself that we are prepared to forget and forgive a lot in the system if we are kept informed of how that system is running! Simple first line communication is so often overlooked and it really is key. When I did see Dr Moore she immediately 'got' my situation and was kind in her clinical suggestions, but allowed me to voice my health concerns. I didn't run over ..... Very pleased after 20 years I finally changed GP's and quite expect that any further appointments I will need will be as positive as this first one!